Outage in Vertex

Vertex Exception Certificate Wizard (ECW) Service Disruption

Resolved Major
September 16, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/16/2024 05:21PM

This incident has been resolved.

MONITORING 3 months ago - at 09/16/2024 05:05PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 09/16/2024 04:26PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/16/2024 03:27PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/16/2024 02:30PM

Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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