Outage in Vertex

Vertex Exception Certificate Wizard (ECW) - Functionality Degradation

Resolved Minor
November 12, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

Vertex’s production support team has identified a functionality degradation for a small number of ECW customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/12/2024 09:55PM

This has been resolved for the impacted customers.

IDENTIFIED 12 months ago - at 11/12/2024 07:47PM

Vertex’s production support team has identified a functionality degradation for a small number of ECW customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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