Outage in Vertex

Vertex Exception Certificate Wizard (ECW) Performance Incident

Resolved Minor
January 23, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex Exemption Certificate Wizard (ECW)

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/23/2025 02:07AM

This incident has been resolved.

IDENTIFIED 10 months ago - at 01/23/2025 01:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 01/23/2025 12:53AM

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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