Outage in Vertex

Vertex Cloud Indirect Tax - Configuration and Returns Generations Degradation

Resolved Minor
August 07, 2025 - Started 5 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in delayed configuration changes and returns generations within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex Indirect Tax Returns On-Demand Vertex Portal

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/07/2025 04:52PM

This incident has been resolved.

MONITORING 5 months ago - at 08/07/2025 03:41PM

A fix has been implemented and we are monitoring the results. Config changes and returns requests may still be in a pending state while they process from the duration of the incident.

INVESTIGATING 5 months ago - at 08/07/2025 01:19PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 08/07/2025 12:05PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 08/07/2025 10:43AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 08/07/2025 09:58AM

Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in delayed configuration changes and returns generations within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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