Outage in Vertex

Vertex Indirect Tax Returns On-Demand Performance Incident

Resolved Minor
September 03, 2025 - Started 4 months ago - Lasted 41 minutes
Official incident page

Incident Report

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax Returns On-Demand

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/03/2025 01:45PM

This incident has been resolved.

MONITORING 4 months ago - at 09/03/2025 01:36PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 09/03/2025 01:08PM

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.

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