Outage in Vertex

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved Major
September 07, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax O Series On-Demand

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/07/2025 11:29AM

This incident has been resolved.

MONITORING 4 months ago - at 09/07/2025 10:51AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/07/2025 10:30AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 09/07/2025 09:47AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 09/07/2025 09:23AM

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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