Outage in Vertex

Vertex Indirect Tax Intelligence - Service Disruption

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 12 hours
Official incident page

Incident Report

Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Indirect Tax Intelligence

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 10:10PM

This incident has been resolved.

MONITORING 11 days ago - at 10/20/2025 09:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 10/20/2025 03:05PM

We are continuing to investigate this issue.

INVESTIGATING 11 days ago - at 10/20/2025 03:04PM

Our monitoring processes are still indicating that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

INVESTIGATING 11 days ago - at 10/20/2025 09:52AM

Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

Latest Vertex outages

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Vertex Indirect Tax O Series On-Demand Service Disruption - 24 days ago

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