Outage in Vertex

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved Major
November 19, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Indirect Tax O Series On-Demand

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/19/2025 11:25AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/19/2025 11:13AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/19/2025 11:03AM

We are continuing to work to restore a single customer at this time. All other impacted customers have recovered.

IDENTIFIED about 2 months ago - at 11/19/2025 10:03AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 11/19/2025 09:28AM

Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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