Outage in Viedoc

Disturbance with text messages sent to US phone numbers from the EU instance

Resolved Minor
July 15, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

There are currently disturbances with text messages sent to US phone numbers from the Viedoc EU instance. This is affecting 2FA text messages and Viedoc Me reminders sent via SMS. Numbers from other regions are not affected.
Components affected
Viedoc Subject portal (Me) Viedoc Main portal (clinic/admin/designer)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/15/2024 09:26PM

This incident has been resolved.

INVESTIGATING 10 months ago - at 07/15/2024 08:04PM

There are currently disturbances with text messages sent to US phone numbers from the Viedoc EU instance. This is affecting 2FA text messages and Viedoc Me reminders sent via SMS. Numbers from other regions are not affected.

Latest Viedoc outages

Issues launching the TMF on the US instance - about 2 months ago
Operational disturbance observed on the European instance - 3 months ago
Operational disturbance observed on the European instance - 3 months ago
Issues generating pdf documents in Viedoc Designer on the European instances - 4 months ago
Issues with data imports through the WCF API on the EU and US instance - 8 months ago

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