Outage in Viedoc

Disturbance with text messages sent to US phone numbers from the EU instance

Resolved Minor

July 15, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

There are currently disturbances with text messages sent to US phone numbers from the Viedoc EU instance. This is affecting 2FA text messages and Viedoc Me reminders sent via SMS. Numbers from other regions are not affected.

Components affected

Viedoc Subject portal (Me) Viedoc Main portal (clinic/admin/designer)

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/15/2024 09:26PM

This incident has been resolved.

INVESTIGATING 10 months ago - at 07/15/2024 08:04PM

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