VMware Workspace ONE Outage History

VMware Workspace ONE's Horizon Cloud Service First-Gen experienced login issues with the Console Access (Horizon Cloud Admin Console) affecting regions in the US and Japan for 1.8 hours. The incident impacted admin console access across US West 2, US North Central (Illinois), and AP Japan East regions. The operations team identified and resolved the issue, with services restored and monitoring completed.

VMware Workspace ONE UEM experienced performance issues in the United States region due to vendor infrastructure problems, affecting SaaS environments for 3.4 hours. Production SaaS environments were restored first, followed by recovery of UAT environments. The incident was fully resolved with operations teams continuing to monitor system performance and investigate the root cause.

VMware Workspace ONE UEM experienced availability issues in Germany due to database infrastructure problems, affecting SaaS environments in that region. The incident lasted 14 minutes while operations teams worked to resolve the database issues. The service has been restored and teams are continuing to monitor performance and investigate the root cause.

VMware Workspace ONE experienced login issues affecting Workspace ONE Access and Hub Services in the United States (partial region) and Canada (full region) for 2.6 hours. The incident impacted user authentication across multiple service components including US2 and Canada regions. The operations team identified and resolved the underlying issue, with services fully restored after completing remediation actions.

VMware Workspace ONE's Horizon Cloud Service experienced an 11-hour outage in the Azure East US region where customers could not launch virtual desktops or applications due to an underlying Microsoft Azure infrastructure issue. The problem was caused by an Azure outage that affected multiple availability zones, with recovery completed progressively across zones 01, 02, and 03. Microsoft resolved the underlying Azure issue and VMware confirmed full service restoration, advising customers experiencing residual effects to open service requests.

VMware Workspace ONE experienced a major connectivity issue affecting UAT SaaS environments in the Germany datacenter for 49 minutes. The outage impacted customers using on-premise integration modules including Cloud Connector, Tunnel, Mobile Access Gateway, and Secure Email Gateway. The issue was resolved with partial recovery noted midway through the incident, though customers were advised to restart affected integration modules to address any residual connectivity problems.

VMware Workspace ONE UEM experienced performance issues in Germany that prevented data from loading properly on key administrative pages including device lists, application lists, event logs, and deployment tracking. The incident affected SaaS environments in the German region for 3.3 hours, with operations teams implementing a fix that gradually restored missing data. The issue was fully resolved with all underlying problems addressed and normal system performance restored.

VMware Workspace ONE Horizon Cloud Service experienced a major issue in the Japan region that caused delays and failures when customers attempted to create, delete, or update Desktop Pools due to impacted VM provisioning rates. The incident lasted 2.6 hours, during which customers could not reliably manage their virtual desktop infrastructure. The Horizon Cloud team implemented remediation actions and confirmed service availability, with full resolution achieved after monitoring confirmed complete recovery.

VMware Workspace ONE experienced a 51.9-hour major outage caused by DNS issues with *.uemauth.vmwservices.com domains that affected SaaS environments globally. The incident impacted integrations calling UEM APIs using OAuth tokens, including automations, custom scripts, and third-party integrations like ServiceNow. The issue was resolved by correcting top-level DNS for vmwservices.com, with customers able to use alternative *.uemauth.workspaceone.com domains as a workaround during the DNS propagation period.

VMware Workspace ONE experienced login issues affecting the GovCloud region, specifically preventing users from accessing access.gc.workspaceone-gov.com. The incident lasted 39 minutes, during which users were unable to authenticate to Omnissa Access and Workspace ONE Hub Services. The service was restored after remediation actions were completed and confirmed by operations teams.