VMware Workspace ONE Outage History

VMware Workspace ONE experienced login issues affecting the GovCloud region, specifically preventing users from accessing access.gc.workspaceone-gov.com. The incident lasted 39 minutes, during which users were unable to authenticate to Omnissa Access and Workspace ONE Hub Services. The service was restored after remediation actions were completed and confirmed by operations teams.

VMware Workspace ONE UEM experienced a major availability outage in Germany lasting 1.1 hours, caused by network infrastructure issues that persisted after standard remediation attempts. The incident affected SaaS environments and customers using on-premise integration modules including Cloud Connector, Tunnel, Mobile Access Gateway, and Secure Email Gateway. The issue was resolved, though customers were advised to restart affected integration modules to address any residual problems.

VMware Workspace ONE experienced increased error rates for requests to workspaceoneaccess.com services in Germany, with limited service impact reported. The Access - Germany component was affected for 11 minutes. The issue was identified and resolved within the same timeframe.

VMware Workspace ONE experienced issues with AutoDiscovery services in the USA region for 18 minutes. The service disruption affected the Auto-Discovery component, preventing normal autodiscovery functionality for users in that region. The issue was resolved after operations teams noted improved stability with SaaS environments and restored full service.