Outage in Vonage API

Italy SMS - Delivery Degradation towards Wind and TIM Networks

Resolved Minor

March 31, 2026 - Started 4 days ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

The Vonage API experienced SMS delivery degradation specifically affecting messages sent to Italy's Wind and TIM mobile networks for 8.9 hours. The issue impacted the SMS Europe service component, preventing reliable message delivery to customers on these two major Italian carriers. The problem was resolved through collaboration with carrier partners, with a fix implemented and monitored before full resolution.

We are currently observing SMS delivery degradation towards Italy Wind and TIM networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Components affected

Vonage API SMS Europe

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 04/01/2026 03:45AM

This incident has been resolved.

MONITORING 4 days ago - at 04/01/2026 02:51AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 03/31/2026 06:57PM

We are currently observing SMS delivery degradation towards Italy Wind and TIM networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

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