Outage in Vonage API

France SMS -Partial Delivery degradation towards Orange network

Resolved Minor

April 02, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

The Vonage API experienced SMS delivery degradation specifically affecting traffic to Orange network customers in France, impacting the SMS Europe service component. Vonage worked with carrier partners to implement a fix after 4.4 hours of partial service disruption. The incident was resolved and service was restored to normal operation.

We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/

Components affected

Vonage API SMS Europe

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/02/2026 02:56PM

This incident has been resolved.

MONITORING 2 days ago - at 04/02/2026 02:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 04/02/2026 10:34AM

We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact https://www.vonage.com/support/

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