Outage in Vonage Contact Centre (VCC)

IR27063 - VBC UI issues for Integrated Experience (SPOG) customers

Resolved Minor
September 24, 2024 - Started 8 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting the Vonage VBC UI for the Integrated Experience (SPOG) customers. Our Incident Management team is investigating the issue with priority. We recommend restarting the VBC application for agents that may be impacted and retest.
Components affected
Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) ContactPad
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/25/2024 12:53PM

This incident has been resolved.

MONITORING 8 months ago - at 09/24/2024 06:51PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

IDENTIFIED 8 months ago - at 09/24/2024 06:41PM

We have identified the problem and we are now progressing to recover the service.

INVESTIGATING 8 months ago - at 09/24/2024 04:37PM

We are currently aware of an ongoing issue affecting the Vonage VBC UI for the Integrated Experience (SPOG) customers. Our Incident Management team is investigating the issue with priority.

We recommend restarting the VBC application for agents that may be impacted and retest.

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