Outage in Vonage Contact Centre (VCC)

IR27078 - Bulgarian numbers not reachable

Resolved Major
November 14, 2024 - Started 3 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting calls to a subset of Bulgarian numbers. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/15/2024 08:35AM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING 3 months ago - at 11/15/2024 08:08AM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

INVESTIGATING 3 months ago - at 11/14/2024 01:31PM

We are currently aware of an ongoing issue affecting calls to a subset of Bulgarian numbers. Our Incident Management team is investigating the issue with priority.

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