Outage in Vonage Contact Centre (VCC)

IR27085 VCC: Problem with sending emails from the platform.

Resolved Minor
January 21, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting Vonage Contact Center with inability to receive emails from platform . Our Incident Management team is investigating the issue with priority.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/21/2025 01:57PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING about 1 month ago - at 01/21/2025 11:39AM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING about 1 month ago - at 01/21/2025 11:24AM

We are currently aware of an ongoing issue affecting Vonage Contact Center with inability to receive emails from platform . Our Incident Management team is investigating the issue with priority.

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