Outage in Vonage Contact Centre (VCC)
IR27109 VCC: Historical Analytics - Dashboards not accessible.
Resolved Minor
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Outage Details
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingLatest Updates ( sorted recent to last )
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
The incident management team continues to work with the partner vendor to recover service.
We have identified the problem with one of our partner vendors. We are actively working with that partner to recover service.
The incident management team continues to investigate the issue as a top priority.
We are currently aware of an ongoing issue affecting Historical Analytics dashboards. Our Incident Management team is investigating the issue with priority.
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