Outage in Vonage Contact Centre (VCC)
IR27116 - APAC Calls to +614 prefix not connecting
Resolved MajorIncident Report
We are currently aware of an ongoing issue affecting outbound calls to a certain Australian number range. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/25/2025 12:31AM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
about 1 year ago - at 03/25/2025 12:11AM
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
IDENTIFIED
about 1 year ago - at 03/24/2025 11:20PM
We have identified the problem with one of our Carrier partners. We are actively working with the partner to recover service.
INVESTIGATING
about 1 year ago - at 03/24/2025 11:01PM
We are currently aware of an ongoing issue affecting outbound calls to a certain Australian number range. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
IR27293 - WebRTC connectivity issues in APAC region - 2 days ago
IR27291 - User Admin API problems - 4 days ago
IR27289 - Service outage in NAM region - 10 days ago
IR27288 - Call Recordings access problems - 10 days ago
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