Outage in Vonage Contact Centre (VCC)
IR27122 VCC: Webhooks Delay - NAM (Richmond)
Resolved Minor
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Outage Details
We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support
Components affected
Vonage Contact Centre (VCC) Statistics / ReportingLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/01/2025 06:21PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
about 2 months ago - at 04/01/2025 03:24PM
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
INVESTIGATING
about 2 months ago - at 04/01/2025 03:15PM
We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support
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