Outage in Vonage Contact Centre (VCC)

IR27122 VCC: Webhooks Delay - NAM (Richmond)

Resolved Minor
April 01, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Need to monitor Vonage Contact Centre (VCC) outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage Contact Centre (VCC), and never miss an outage again.
Start Free Trial

Outage Details

We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/01/2025 06:21PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING about 1 month ago - at 04/01/2025 03:24PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING about 1 month ago - at 04/01/2025 03:15PM

We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3970 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook