Outage in Vonage Contact Centre (VCC)

IR27122 VCC: Webhooks Delay - NAM (Richmond)

Resolved Minor
April 01, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/01/2025 06:21PM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING about 2 months ago - at 04/01/2025 03:24PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING about 2 months ago - at 04/01/2025 03:15PM

We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support

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