Outage in Vonage Contact Centre (VCC)

IR27127 VCC: Inbound numbers not reachable - APAC

Resolved Minor
April 09, 2025 - Started 23 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting inbound calls to certain APAC number ranges. Our Incident Management team is investigating the issue with priority.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/09/2025 11:13AM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING 23 days ago - at 04/09/2025 07:48AM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

IDENTIFIED 23 days ago - at 04/09/2025 07:07AM

We have identified the problem with one of our Carrier partners. We are actively working with the partner to recover service.

INVESTIGATING 23 days ago - at 04/09/2025 06:43AM

We are currently aware of an ongoing issue affecting inbound calls to certain APAC number ranges. Our Incident Management team is investigating the issue with priority.

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