Outage in Vonage Contact Centre (VCC)

IR27127 VCC: Inbound numbers not reachable - APAC

Resolved Minor
April 09, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting inbound calls to certain APAC number ranges. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/09/2025 11:13AM

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

MONITORING about 2 months ago - at 04/09/2025 07:48AM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

IDENTIFIED about 2 months ago - at 04/09/2025 07:07AM

We have identified the problem with one of our Carrier partners. We are actively working with the partner to recover service.

INVESTIGATING about 2 months ago - at 04/09/2025 06:43AM

We are currently aware of an ongoing issue affecting inbound calls to certain APAC number ranges. Our Incident Management team is investigating the issue with priority.

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