Outage in Vonage Contact Centre (VCC)
IR27133 VCC: Multi Factor Authentication not sending emails.
Resolved Minor
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Outage Details
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & AdminLatest Updates ( sorted recent to last )
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
The issue has been resolved on the email provider side, Multi Factor Authentication has been enabled for all EMEA customers and we are monitoring. If you are still experiencing issues, please contact Support.
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
The problem has been identified and we are working with email provider to resolve the issue. As a way to lower the impact, we disabled Multi Factor Authentication for all EMEA customers.
We have identified the issue, and we are now working with the email provider.
We are currently aware of an ongoing issue affecting Multi Factor Authentication when login to Vonage Contact Center. Our Incident Management team is investigating the issue with priority.
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