Outage in Vonage Contact Centre (VCC)
IR27133 VCC: Multi Factor Authentication not sending emails.
Resolved Minor
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Outage Details
We are currently aware of an ongoing issue affecting Multi Factor Authentication when login to Vonage Contact Center. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & AdminLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/14/2025 03:15PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
about 1 month ago - at 04/14/2025 02:41PM
The issue has been resolved on the email provider side, Multi Factor Authentication has been enabled for all EMEA customers and we are monitoring. If you are still experiencing issues, please contact Support.
IDENTIFIED
about 1 month ago - at 04/14/2025 12:29PM
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
IDENTIFIED
about 1 month ago - at 04/14/2025 10:51AM
The problem has been identified and we are working with email provider to resolve the issue. As a way to lower the impact, we disabled Multi Factor Authentication for all EMEA customers.
IDENTIFIED
about 1 month ago - at 04/14/2025 08:30AM
We have identified the issue, and we are now working with the email provider.
INVESTIGATING
about 1 month ago - at 04/14/2025 07:35AM
We are currently aware of an ongoing issue affecting Multi Factor Authentication when login to Vonage Contact Center. Our Incident Management team is investigating the issue with priority.
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