IR27205 - Outbound calls to China failing to connect from outside China

This issue has been resolved. If you are still experiencing issues please contact support.

Service is now recovered and we are monitoring. Please remember to follow the following rules when calling China, in order to prevent your callback numbers from being blocked by Chinese Operators:
- Make no calls with a duration shorter than 3 minutes.
- Make no unsolicited marketing calls.
- Make minimal repeat calls from the same number in a rolling hour.
- Make no calls from invalid, modified or spoofed origination (From) numbers.

We have identified the problem affecting calling China. We are working with our partner carriers to fully recover the service.

We are currently aware of an ongoing issue affecting outbound calling using non-Chinese number to call China. Our Incident Management team is investigating the issue with priority.