Outage in Vonage Contact Centre (VCC)

IR27227 - Interaction Plan Architect: applets not showing on the list

Resolved Minor
October 24, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently aware of an ongoing issue affecting interaction plan configuration in Interaction Architect for selected VCC accounts on our EMEA and NAM nodes. Our Incident Management team is investigating the issue with priority
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/24/2025 06:55PM

This incident has been resolved, if you are still experiencing issues please contact support.

MONITORING about 2 months ago - at 10/24/2025 12:46PM

Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING about 2 months ago - at 10/24/2025 12:31PM

We are currently aware of an ongoing issue affecting interaction plan configuration in Interaction Architect for selected VCC accounts on our EMEA and NAM nodes. Our Incident Management team is investigating the issue with priority

Latest Vonage Contact Centre (VCC) outages

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IR27229 - Degraded performance - about 2 months ago

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