Outage in Vonage Contact Centre (VCC)

IR27229 - Degraded performance

Resolved Minor
October 29, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/29/2025 08:05AM

This incident has been resolved, if you are still experiencing issues please contact support.

MONITORING about 2 months ago - at 10/29/2025 01:57AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 10/29/2025 01:02AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/29/2025 01:00AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/29/2025 12:54AM

We are aware of an issue with our onward cloud provider which is causing performance issues with some areas of our platform.

INVESTIGATING about 2 months ago - at 10/29/2025 12:43AM

We are currently investigating this issue.

Latest Vonage Contact Centre (VCC) outages

IR27243 - call connectivity issues in EMEA region - 8 days ago
IR27241 - call connectivity issues in APAC region - 10 days ago
IR27239 - AI Studio issues - 16 days ago
IR27235 VCC: WrapUp issues in NAM - about 1 month ago
IR27228 - WebRTC connectivity issues - about 2 months ago

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