Outage in Vonage Contact Centre (VCC)

IR27239 - AI Studio issues

Resolved Minor
November 27, 2025 - Started 16 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware that some users are having difficulties configuring Virtual Assistant in the AI Studio. Our Incident Management Teams is investigating this issue with priority.
Components affected
Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 11/27/2025 04:23PM

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.

MONITORING 16 days ago - at 11/27/2025 12:55PM

Service is now recovered and we are monitoring.

INVESTIGATING 16 days ago - at 11/27/2025 12:17PM

We are aware that some users are having difficulties configuring Virtual Assistant in the AI Studio. Our Incident Management Teams is investigating this issue with priority.

Latest Vonage Contact Centre (VCC) outages

IR27243 - call connectivity issues in EMEA region - 8 days ago
IR27241 - call connectivity issues in APAC region - 10 days ago
IR27235 VCC: WrapUp issues in NAM - about 1 month ago
IR27229 - Degraded performance - about 2 months ago
IR27228 - WebRTC connectivity issues - about 2 months ago

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