Outage in Vonage Contact Centre (VCC)
IR27330 - ContactPad recent calls not showing correctly - NAM
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre experienced issues with ContactPad's recent interaction history not displaying correctly, affecting users' ability to view their call history. The incident lasted 2.9 hours, during which Vonage identified the root cause and applied initial mitigations before achieving full service restoration. All ContactPad services were fully restored and confirmed operational.
We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/06/2026 08:53PM
Vonage services have been fully restored following today’s service disruption, which began at 2026-05-06T17:45 UTC. Full resolution has been confirmed effective 2026-05-06T20:18 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
13 days ago - at 05/06/2026 06:17PM
We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
13 days ago - at 05/06/2026 06:05PM
We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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