Outage in Vonage Contact Centre (VCC)
IR27317 - Degraded experience on Agent Workspace in NAM region
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a service interruption affecting the Agent Workspace in the North America region, lasting approximately 3.1 hours from 11:29 UTC to 13:30 UTC on April 23, 2026. The incident caused degraded performance for agents using the workspace service. Vonage restored full service functionality and confirmed complete resolution, with users expected to receive a formal root cause analysis report.
We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/23/2026 03:35PM
Vonage services have been fully restored following today’s service interruption, which began at 2026-04-23 11:29 UTC. Full resolution has been confirmed effective 2026-04-23 13:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
26 days ago - at 04/23/2026 01:31PM
Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
26 days ago - at 04/23/2026 12:37PM
We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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