Outage in Vonage Contact Centre (VCC)
IR27315 - Agent presence issues
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre experienced agent presence issues that affected multiple platform components including ContactPad, Omnichannel Interactions, Service Cloud Voice, and VCC Platform Supervisor & Admin systems. The incident lasted 1.5 hours, during which Vonage identified the root cause and applied initial mitigations before fully restoring all services.
We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) ContactPad Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Service Cloud Voice (SCV) Vonage Contact Centre (VCC) Service Cloud Voice (SCV) Vonage Contact Centre (VCC) Service Cloud Voice (SCV) Vonage Contact Centre (VCC) Service Cloud Voice (SCV) Vonage Contact Centre (VCC) Service Cloud Voice (SCV) Vonage Contact Centre (VCC) Service Cloud Voice (SCV)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/22/2026 12:52PM
Vonage services have been fully restored following today’s service interruption. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
27 days ago - at 04/22/2026 11:59AM
We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
INVESTIGATING
27 days ago - at 04/22/2026 11:24AM
We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR27324 - Delayed dashboards on EMEA - 18 days ago
IR27311 - France to France calls not connecting intermittently - about 1 month ago
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