Outage in Vonage Contact Centre (VCC)
IR27323 - Outbound calls not connecting to South African numbers
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre experienced issues with outbound calls not connecting to South African numbers when using UK and Irish caller IDs, lasting approximately 18 days from April 23 to April 30, 2026. The problem affected outbound voice interactions and was resolved through route adjustments to the calling infrastructure. Full service restoration was confirmed on April 30, with monitoring continuing until May 18 when the incident was officially closed.
We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
Components affected
Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice InteractionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 05/18/2026 02:23PM
Vonage services have been fully restored following the service interruption, which began on 2026-04-23. Full resolution has been confirmed effective 2026-04-30. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
19 days ago - at 04/30/2026 03:09PM
We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
INVESTIGATING
19 days ago - at 04/30/2026 12:27PM
We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
INVESTIGATING
19 days ago - at 04/30/2026 11:32AM
We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
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