Outage in Vonage Contact Centre (VCC)
IR27324 - Delayed dashboards on EMEA
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre (VCC) experienced delayed dashboards affecting the EMEA region, impacting the VCC Platform Supervisor & Admin components and Statistics/Reporting functionality. The service interruption began on May 1st at 8:57 AM UTC and was fully restored by 9:57 AM UTC the same day. Despite the initial quick resolution, the incident remained in monitoring status for an extended period before being formally closed on May 4th.
We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/04/2026 04:46AM
Vonage services have been fully restored following Friday’s service interruption, which began at 2026-05-01 8:57 AM UTC. Full resolution has been confirmed effective 2026-05-01 9:57 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
18 days ago - at 05/01/2026 10:24AM
Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
18 days ago - at 05/01/2026 09:55AM
We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
Latest Vonage Contact Centre (VCC) outages
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