Outage in Vonage Contact Centre (VCC)

IR27261 - Outbound calls intermittently not connecting

Resolved Minor

February 02, 2026 - Started 12 days ago - Lasted 3 days
Official incident page

Incident Report

We are currently aware of an ongoing issue affecting outbound calling in the NAM region. Our Incident Management team is investigating the issue with priority.

Components affected

Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 02/05/2026 01:46PM

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report.

MONITORING 11 days ago - at 02/03/2026 05:44AM

Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING 12 days ago - at 02/02/2026 09:04PM

We are currently aware of an ongoing issue affecting outbound calling in the NAM region. Our Incident Management team is investigating the issue with priority.

Latest Vonage Contact Centre (VCC) outages

IR27262 - Outbound calls going back to the IVR - 10 days ago

IR27249 - Inbound call quality issues - about 2 months ago

IR27248 - Audio issues during Agent Assist payment sessions - about 2 months ago

IR27247 - Issues with Schedules - about 2 months ago

IR27243 - call connectivity issues in EMEA region - 2 months ago

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