Outage in Vonage Contact Centre (VCC)
IR27275 - Inbound calls dropping issues in NAM region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a major incident where inbound calls were dropping in the North American (NAM) region, affecting Inbound Voice Interactions components. The issue persisted for 18.8 hours before being resolved, with the team working on a root cause analysis to be shared with affected customers.
We are currently aware of an ongoing issue causing some inbound calls to drop in the NAM region. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsNeed to monitor Vonage Contact Centre (VCC) outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 02/27/2026 05:30PM
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers. If you are still experiencing issues, please contact Support.
INVESTIGATING
11 days ago - at 02/26/2026 10:49PM
We are currently aware of an ongoing issue causing some inbound calls to drop in the NAM region. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
IR27262 - Outbound calls going back to the IVR - about 1 month ago
IR27261 - Outbound calls intermittently not connecting - about 1 month ago
IR27249 - Inbound call quality issues - 3 months ago
IR27248 - Audio issues during Agent Assist payment sessions - 3 months ago
IR27247 - Issues with Schedules - 3 months ago
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