Outage in Vonage Contact Centre (VCC)
IR27339 - Degraded performance for some VCC services in EMEA region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a major service disruption lasting 24.8 hours that impacted VCC User Admin and Insights dashboards in the EMEA region. The incident affected the VCC Platform Supervisor & Admin functions and Statistics/Reporting capabilities. Services were fully restored after approximately 25 hours, with recovery beginning several hours into the outage.
We are aware of issues that may be impacting VCC User Admin and Insights dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) VCC Platform Supervisor & Admin Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/20/2026 01:49PM
Vonage services have been fully restored following yesterday’s service interruption, which began at 2026-05-19 11:40 UTC. Full resolution has been confirmed effective 2026-05-19 12:45 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
10 days ago - at 05/19/2026 04:13PM
Vonage services continue to show signs of recovery following today's interruption in VCC User Admin and Insights dashboards services. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
10 days ago - at 05/19/2026 02:06PM
We are still working to resolve the issue that may be impacting your VCC User Admin and Insights dashboards. We'll continue to provide further updates here within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
10 days ago - at 05/19/2026 01:03PM
We are aware of issues that may be impacting VCC User Admin and Insights dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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