Outage in Vonage Contact Centre (VCC)
IR27341 - WebRTC connectivity issues in NAM region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced WebRTC connectivity issues in the North American region that impacted both inbound and outbound voice interactions. The service interruption lasted approximately 1.5 hours, beginning at 15:04 UTC and reaching full resolution by 15:11 UTC on May 19, 2026. Initial mitigations were applied after identifying the root cause, and services were completely restored.
We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) WebRTC Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) WebRTCTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/19/2026 05:00PM
Vonage services have been fully restored following today’s service interruption, which began at 2026-05-19 15:04 UTC. Full resolution has been confirmed effective 2026-05-19 15:11 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
MONITORING
10 days ago - at 05/19/2026 03:36PM
We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
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