Outage in Vonage Contact Centre (VCC)
IR27345 - Problems with sending emails via AI Studio flows
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a major incident where email sending functionality failed across all AI Studio Virtual Assistant flows in all regions for 34 minutes. The service interruption began at 07:30 UTC on May 26, 2026, preventing users from sending emails through their AI Studio Virtual Assistant workflows. The issue was fully resolved by 08:30 UTC the same day, restoring complete email functionality to all affected components.
We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Components affected
Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual AssistantTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/26/2026 08:40AM
Vonage services have been fully restored following today’s service interruption, which began at 2026-05-26 07:30 UTC. Full resolution has been confirmed effective 2026-05-26 08:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
3 days ago - at 05/26/2026 08:08AM
We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
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