Outage in Vonage Contact Centre (VCC)
IR27361 - Inbound calls to specific Canadian numbers failing
Resolved MajorIncident Report
Summary AI Generated
A third-party provider outage caused inbound calls to fail for Vonage customers with Canadian numbers in seven Ontario areas including Windsor, Chatham, and surrounding regions. The incident affected inbound voice interactions for 4.1 hours due to the external numbers provider issue. Vonage worked with the third-party provider to restore full service, with resolution confirmed at 21:20 UTC.
We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 06/03/2026 09:24PM
Vonage services have been fully restored following today’s Canadian inbound voice service outage. Full resolution has been confirmed effective 2026-06-03 21:20 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/]
MONITORING
15 days ago - at 06/03/2026 08:11PM
Canadian inbound services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
15 days ago - at 06/03/2026 07:19PM
We continue to work with the Canadian numbers provider to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
15 days ago - at 06/03/2026 05:20PM
We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
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