Outage in Vonage Contact Centre (VCC)
IR27368 - AI Studio issues
Resolved MinorIncident Report
Summary AI Generated
**AI Studio Virtual Assistant** experienced a service disruption affecting new Salesforce integrations, beginning May 19, 2026 at 18:24 UTC and lasting approximately 95.6 hours. An initial resolution notice was issued in error, as the issue was later confirmed to still be active, requiring continued investigation by the engineering team. Full service was restored on June 15, 2026 at 10:07 UTC, with a formal Root Failure Overview (RFO) to follow within 5 business days.
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations.
We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause.
We'll continue to provide further updates here within 24 hours.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual AssistantTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/16/2026 03:27PM
Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
3 days ago - at 06/15/2026 05:30PM
Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
6 days ago - at 06/12/2026 03:51PM
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations.
We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause.
We'll continue to provide further updates here within 24 hours.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR27368 - AI Studio issues - 9 days ago
IR27366 - Real-time dashboards performance - 10 days ago
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