Outage in Vonage Contact Centre (VCC)
IR27366 - Real-time dashboards performance
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a real-time dashboard performance issue that affected statistics and reporting functionality for approximately 67 hours starting June 8, 2026. The incident impacted users' ability to access real-time analytics dashboards, requiring data recovery processes to restore service. The issue was fully resolved on June 9, 2026 at 18:36 UTC after the technical team completed their investigation and data recovery efforts.
We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/11/2026 05:45PM
Vonage services have been fully restored following Real-Time Analytics Dashboards service interruption, which began at 2026-06-08 21:11 UTC. Full resolution has been confirmed effective 2026-06-09 18:36 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
9 days ago - at 06/09/2026 11:29AM
Vonage services continue to show signs of recovery following recent interruption in Real Time Analytics Dashboards. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
MONITORING
10 days ago - at 06/09/2026 12:00AM
We have identified the problem affecting real-time dashboard performance. Data recovery is currently in progress, however this is expected to take some time to complete. Our next update will be provided in approximately 10 hours.
INVESTIGATING
10 days ago - at 06/08/2026 11:11PM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 06/08/2026 10:58PM
We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.
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