Outage in Vonage Contact Centre (VCC)
IR27368 - AI Studio issues
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre's AI Studio Virtual Assistant experienced service issues that lasted 52.2 hours, specifically impacting new Salesforce integrations. The incident affected the AI Studio functionality, preventing users from properly utilizing the virtual assistant features with their Salesforce systems. Vonage fully restored all services and resolved the incident after extensive troubleshooting efforts.
We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual AssistantTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/11/2026 08:40PM
This incident has been resolved.
MONITORING
7 days ago - at 06/11/2026 05:39PM
Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
8 days ago - at 06/10/2026 07:08PM
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
9 days ago - at 06/09/2026 08:16PM
We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
9 days ago - at 06/09/2026 06:13PM
We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
9 days ago - at 06/09/2026 04:29PM
We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR27368 - AI Studio issues - 6 days ago
IR27366 - Real-time dashboards performance - 10 days ago
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