Outage in Vonage Contact Centre (VCC)
IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts
Resolved MinorIncident Report
Summary AI Generated
A configuration change caused a disconnection between a small subset of Salesforce organizations and Vonage Contact Centre accounts, impacting Salesforce integrations for affected customers. The issue was identified and the problematic configuration change was reverted, with Vonage working proactively with affected customers to restore connections. Full service restoration was confirmed after 5.7 hours, with resolution completed at 12:06 UTC.
We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 06/01/2026 03:57PM
Vonage services have been fully restored following today’s service interruption impacting your Salesforce integrations, which began at 2026-06-01 9:50 UTC. Full resolution has been confirmed effective 2026-06-01 12:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
17 days ago - at 06/01/2026 10:50AM
We have reverted the configuration change that caused some customer accounts to lose their connection to Salesforce and are proactively working with those affected customers to restore the connection.
INVESTIGATING
17 days ago - at 06/01/2026 10:21AM
We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
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