Outage in Vonage Contact Centre (VCC)
IR27373 - Problems with data transfer from Virtual Assistant to VCC
Resolved MajorIncident Report
Summary AI Generated
**IR27373 – Virtual Assistant to VCC Data Transfer Failure** On June 14, 2026, a major incident disrupted the transfer of data from the AI Studio Virtual Assistant to Vonage Contact Centre (VCC), lasting approximately 1.3 hours between 12:30 UTC and 17:06 UTC. The issue impacted multiple AI Studio Virtual Assistant components, preventing data from being passed through to VCC. Full service was restored by 17:06 UTC, with a formal Root Failure Overview (RFO) to follow.
We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual AssistantTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/16/2026 06:19PM
Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
2 days ago - at 06/16/2026 05:46PM
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
2 days ago - at 06/16/2026 05:02PM
We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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