Outage in Vonage Contact Centre (VCC)
IR27345 - Problems with PCIPal payment sessions in EMEA region
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a major outage affecting PCIPal payment sessions in the EMEA region, lasting approximately 164 hours from May 22-29, 2026. The issue impacted PCI payment processing capabilities for customers in the region. Vonage identified the root cause, implemented a workaround, and fully restored services with resolution confirmed on May 22 at 17:20 UTC.
We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) PCI Payments Vonage Contact Centre (VCC) PCI PaymentsTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 05/29/2026 11:28AM
Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-05-22 14:32 UTC. Full resolution has been confirmed effective 2026-05-22 17:20 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
3 days ago - at 05/26/2026 11:28AM
Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
7 days ago - at 05/22/2026 05:20PM
We have identified the issue that may be impacting your PCIPal payment sessions and have implemented a workaround to mitigate the issue. We will continue to provide further updates within 72h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
7 days ago - at 05/22/2026 04:42PM
We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
7 days ago - at 05/22/2026 03:35PM
We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
7 days ago - at 05/22/2026 03:07PM
We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR27341 - WebRTC connectivity issues in NAM region - 10 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
