Outage in Vonage Contact Centre (VCC)
IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly
Resolved MinorIncident Report
Summary AI Generated
Vonage Contact Centre experienced an issue with its Salesforce integration where Call Talk Time and Call Ring Time fields on Salesforce Tasks were incorrectly displaying as 0 instead of actual values. The problem affected the Statistics/Reporting component and impacted users' ability to view accurate call duration data in their Salesforce system. The issue was resolved after 1.3 hours with full service restoration confirmed and monitoring completed.
We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
We are working to resolve the issue as soon as possible.
We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) Statistics / ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 05/28/2026 04:45PM
Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC.
The issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
You will receive a formal RFO.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
about 24 hours ago - at 05/28/2026 03:59PM
We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed.
Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
1 day ago - at 05/28/2026 03:32PM
We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.
We are working to resolve the issue as soon as possible.
We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact https://www.vonage.com/support/
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