Outage in Vorco

Unplanned Outage - Backhaul to Northpower Whangarei

Resolved Major

June 21, 2022 - Started almost 4 years ago
Official incident page

Incident Report

We've lost connectivity between Auckland and Northpower Fibre in Whangarei. We're investigating now and will provide an update soon.

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Latest Updates ( sorted recent to last )

RESOLVED almost 4 years ago - at 06/21/2022 03:17AM

Backhaul between Auckland and Northpower Fibre in Whangarei has now been restored. We are awaiting a reason for outage and will provide this upon request when available.

MONITORING almost 4 years ago - at 06/21/2022 02:55AM

The backhaul vendor has rolled back a change and service has been restored. We are monitoring the service.

If your service has not been restored please restart your router, then contact Vorco Support on 0800 486 726 if it doesn't come back online.

IDENTIFIED almost 4 years ago - at 06/21/2022 01:42AM

Backhaul vendor engineers have identified where the fault is and are working on it now. We're expecting more information soon regarding the nature of the fault and estimated time to repair.

IDENTIFIED almost 4 years ago - at 06/21/2022 01:30AM

We've lost connectivity between Auckland and Northpower Fibre in Whangarei. We're investigating now and will provide an update soon.

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