Outage in WatchGuard

2023-12-20 - AMER & EMEA - Firebox integration with AuthPoint MFA are unable to receive push notification

Resolved Minor
December 20, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating alerts on Firebox-Authpoint integration MFA. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner. The temporal workaround: - Reboot Firebox - Disable/Enable WGC feature
Components affected
WatchGuard Firebox:::AMER WatchGuard Firebox:::EMEA
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/20/2023 01:35PM

We are no longer experiencing errors with Firebox-Authpoint integration MFA pushes and this event is now resolved. Again, we apologize for any impact this may have had on you or your customers.

MONITORING almost 2 years ago - at 12/20/2023 12:26PM

Our systems show alerts on Firebox-Authpoint integration MFA are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.

IDENTIFIED almost 2 years ago - at 12/20/2023 10:45AM

We continue to work on alerts on Firebox-Authpoint integration MFA, and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING almost 2 years ago - at 12/20/2023 10:21AM

We're investigating alerts on Firebox-Authpoint integration MFA. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.

The temporal workaround:
- Reboot Firebox
- Disable/Enable WGC feature

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