Outage in WatchGuard

2024-06-04 - GLOBAL - Delay in the alerts on the Panda Adaptive Defense

Resolved Minor
June 04, 2024 - Started over 1 year ago - Lasted about 10 hours
Official incident page

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Outage Details

We are investigating the delay in alerts on the Panda Adaptive Defense service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Components affected
WatchGuard Administration:::GLOBE
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/04/2024 07:45PM

All systems continue to operate normally, and this event is now closed. Again, we apologize for the impact this may have had on you or your customers.

MONITORING over 1 year ago - at 06/04/2024 07:11PM

Alerts in the Panda Adaptive Defense service are no longer delayed. Our teams will continue to work on this issue to reduce the likelihood of future occurrences.

IDENTIFIED over 1 year ago - at 06/04/2024 03:09PM

We are preparing the deployment of the fix, this will take longer than expected, we'll post our next update by 21:00 UTC. We apologize for the impact this has caused you or your customers and appreciate your patience.

IDENTIFIED over 1 year ago - at 06/04/2024 02:19PM

Our team is still working hard to fix the delay in the alerts on the Panda Adaptive Defense service. We'll post our next update in 60 minutes if not sooner.

IDENTIFIED over 1 year ago - at 06/04/2024 01:18PM

We are still working hard to resolve this event. Please check back at 60 minutes for updates. Thanks for your patience.

IDENTIFIED over 1 year ago - at 06/04/2024 11:44AM

We continue to work on the delay in alerts on the Panda Adaptive Defense service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING over 1 year ago - at 06/04/2024 11:05AM

We are still working hard to resolve this event. Please check back at 60 minutes for updates. Thanks for your patience.

INVESTIGATING over 1 year ago - at 06/04/2024 10:16AM

We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.

INVESTIGATING over 1 year ago - at 06/04/2024 09:45AM

We are investigating the delay in alerts on the Panda Adaptive Defense service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

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