Outage in WatchGuard

2024-10-08 - EMEA & AMER Authentication issue

Resolved Minor
October 08, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating authentication errors and push time-outs in Authpoint authentication services. We are working to determine the cause and fix the errors. We'll post our next update in 30 minutes, if not sooner
Components affected
WatchGuard Logon Agents:::EMEA WatchGuard ADFS:::EMEA WatchGuard API:::AMER WatchGuard RADIUS:::EMEA WatchGuard ADFS:::AMER WatchGuard Firebox:::AMER WatchGuard RADIUS:::AMER WatchGuard Logon Agents:::AMER WatchGuard RDWeb:::AMER WatchGuard SAML:::AMER WatchGuard API:::EMEA WatchGuard SAML:::EMEA WatchGuard RDWeb:::EMEA WatchGuard Firebox:::EMEA
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/08/2024 01:34PM

We are no longer experiencing authentication errors and push time-outs in Authpoint authentication services and this incident is now resolved. The service is operating normally at this time.

MONITORING about 1 month ago - at 10/08/2024 01:13PM

Our systems show authentication errors and push time-outs in Authpoint authentication services are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED about 1 month ago - at 10/08/2024 12:54PM

We continue to work on authentication errors and push time-outs in Authpoint authentication services and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING about 1 month ago - at 10/08/2024 12:26PM

We're investigating authentication errors and push time-outs in Authpoint authentication services. We are working to determine the cause and fix the errors. We'll post our next update in 30 minutes, if not sooner

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