Outage in WatchGuard
2024-12-11 - EMEA - AuthPoint Authentication service degradation & Web UI Login Issues
Resolved Major
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Outage Details
Components affected
WatchGuard RADIUS:::EMEA WatchGuard SAML:::EMEA WatchGuard Inventory Administration:::EMEALatest Updates ( sorted recent to last )
We are no longer experiencing errors on Authpoint SAML and RADIUS authentications service and this incident is now resolved. The service is operating normally at this time.
Our systems show reports Authpoint SAML and RADIUS authentications errors are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
Our Inventory Administration service is now operating normally. We're still investigating the issue with Authpoint SAML and RADIUS authentications
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
We're investigating performance issues on Inventory service and some errors with AuthPoint Push Notifications. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Our systems show alerts on AuthPoint Authentication service & WGC WebUI Login service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
We continue to work on AuthPoint Authentication service & WGC WebUI Login service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
We're investigating alerts on AuthPoint Authentication service & WGC WebUI Login service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
We're investigating alerts on AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Users report inability to access WatchGuard Cloud and authenticate via AuthPoint MFA, affecting both company and customer operations.
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