Outage in WatchGuard

2025-07-21 - APAC - Authentication Service stops applying Network location policy to bypass MFA

Resolved Minor
July 21, 2025 - Started 6 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating alerts on Authpoint Authentication service stops applying Network location policy. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Components affected
WatchGuard API:::APAC WatchGuard RDWeb:::APAC WatchGuard SAML:::APAC WatchGuard RADIUS:::APAC WatchGuard Logon Agents:::APAC WatchGuard Firebox:::APAC WatchGuard ADFS:::APAC
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 07/21/2025 07:02AM

We are no longer experiencing alerts on Authpoint Authentication service and this incident is now resolved. The service is operating normally at this time.

MONITORING 6 days ago - at 07/21/2025 06:34AM

Our systems show on Authpoint Authentication service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED 6 days ago - at 07/21/2025 06:06AM

We continue to work on Authpoint Authentication service stops applying Network location policy and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner

INVESTIGATING 6 days ago - at 07/21/2025 05:38AM

We're investigating alerts on Authpoint Authentication service stops applying Network location policy. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

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