Outage in WatchGuard
2025-07-21 - APAC - Authentication Service stops applying Network location policy to bypass MFA
Resolved MinorIncident Report
We're investigating alerts on Authpoint Authentication service stops applying Network location policy. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Components affected
WatchGuard API:::APAC WatchGuard RDWeb:::APAC WatchGuard SAML:::APAC WatchGuard RADIUS:::APAC WatchGuard Logon Agents:::APAC WatchGuard Firebox:::APAC WatchGuard ADFS:::APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/21/2025 07:02AM
We are no longer experiencing alerts on Authpoint Authentication service and this incident is now resolved. The service is operating normally at this time.
MONITORING
9 months ago - at 07/21/2025 06:34AM
Our systems show on Authpoint Authentication service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
IDENTIFIED
9 months ago - at 07/21/2025 06:06AM
We continue to work on Authpoint Authentication service stops applying Network location policy and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner
INVESTIGATING
9 months ago - at 07/21/2025 05:38AM
We're investigating alerts on Authpoint Authentication service stops applying Network location policy. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
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