2025-07-24 - EMEA - Threatsync incidents generation delay

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

Our systems show that incident generation has returned to normal and we're monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

We have implemented a fix and are seeing delays in incident generation begin to reduce. Our teams are actively monitoring to ensure full recovery. We'll post our next update in 4 hours, if not sooner. Thanks for your patience.

We are still experiencing delays in generating incidents in ThreatSync in the EMEA region. Our teams are actively working on a fix. We'll post our next update in 4 hours, if not sooner.

We are currently experiencing delays generating incidents in ThreatSync in the EMEA region. Incidents are being generated but there is a delay writing them to the database. This affects the display of incidents in the ThreatSync user interface and when the policy is applied. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 4 hours, if not sooner.