Outage in WatchGuard
2025-07-25 - AMER - Threatsync incidents generation delay
Resolved Minor
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Outage Details
We are currently experiencing delays generating incidents in ThreatSync in the AMER region. Incidents are being generated but there is a delay writing them to the database. This affects the display of incidents in the ThreatSync user interface and when the policy is applied.
Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 4 hours, if not sooner.
Components affected
WatchGuard Incident Persistence:::AMERLatest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 07/25/2025 04:54PM
This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
INVESTIGATING
about 24 hours ago - at 07/25/2025 01:40PM
We are currently experiencing delays generating incidents in ThreatSync in the AMER region. Incidents are being generated but there is a delay writing them to the database. This affects the display of incidents in the ThreatSync user interface and when the policy is applied.
Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 4 hours, if not sooner.
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